8www Help Center: How Money, Bonuses and the App Work
Twelve written answers to the questions our live chat team handles every day, from Dhaka to Chattogram to Sylhet. Each one names the actual limit, the actual waiting time and the document that will be asked for, so you can plan a deposit or a payout without guessing.
What Do You Need Before Your First Bet?
Read FirstOpening an 8www account asks for four things: a mobile number that works in Bangladesh, a password you do not use anywhere else, your own name spelled as it appears on your ID, and the currency, which is ৳ BDT. No deposit is needed to look around the lobby, and no paperwork is needed at sign up. The four steps below are the whole path from a phone number to a settled cricket bet.
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Register with your own mobile number
Pick Bangladesh in the country field, enter the number, and confirm the code that arrives by SMS. A number already tied to another wallet cannot be used again.
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Deposit at least ৳500
Choose the method inside the cashier first, then send the money. Keep the SMS from bKash or Nagad until the balance changes, because that transaction ID is what chat needs if anything stalls.
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Read the turnover line, not just the percentage
If you accept the welcome offer, the extra money carries a 17× turnover requirement. Skip the offer and your deposit is withdrawable as normal once it is played.
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Set your stake before you open a market
Most slots start at ৳5, live roulette at ৳1, and cricket markets at ৳10. Decide the session budget in taka first, then bet inside it.
8www Deposit Rules in Plain Terms
CashierMoney in is where most problems start, and nearly always because the payment and the order get separated. Send only after the cashier screen shows an order number, and pay the exact amount shown. Four methods are supported, all of them crediting in about 6 minutes, and the floor is ৳500.
- Method Deposit Payout From
- bKashMost used in Dhaka CreditAbout 6 min CashoutAbout 10 min Minimum৳500
- NagadGood for smaller top ups CreditAbout 6 min CashoutAbout 10 min Minimum৳500
- RocketWorks on feature phones CreditAbout 6 min CashoutAbout 10 min Minimum৳500
- Bank TransferSlower on holidays CreditAbout 6 min CashoutAbout 10 min Minimum৳500
Bank transfer is the slowest of the four in practice. A bank holiday stops the interbank queue even when our side is open, so a Friday evening transfer can sit until Sunday morning. Mobile wallets do not have that problem and are the safer choice when you want to bet on a match starting in an hour.
How Long Do Withdrawals Take?
The clock starts when you confirm the request on screen, not when you tap the button, because a cashout is not sent until it clears. Ordinary payouts to bKash, Nagad and Rocket land in about 10 minutes. The first one on any account waits for a document check, which is why people remember it as slow. After that first one, the daily ceiling matters far more than the speed.
| Item | What to expect |
|---|---|
| Smallest cashout accepted | ৳1,200 |
| Daily ceiling, Starter level | ৳80,000 |
| Time to bKash, Nagad or Rocket | About 10 minutes |
| First cashout on a new account | Up to 2 hours while documents are checked |
| Document check once a photo is sent | Up to 6 hours |
| ID documents accepted | National ID card, passport or driving licence |
A payout that fails a check is not lost. The balance returns to the wallet and the reason appears in the message centre, usually a name that does not match or a mobile wallet registered to somebody else. Fix the detail, request again, and the second attempt does not go to the back of any queue.
Bonus Terms That Catch People Out
TermsAlmost every complaint about a bonus comes from the turnover rule rather than the percentage. The welcome offer adds 185% up to ৳17,500, and the extra money has to be played through 17 times before any of it can leave the account. A ৳1,000 deposit with a ৳1,850 bonus therefore needs ৳31,450 in qualifying bets first.
The smaller offers are easier to follow because they arrive with fewer strings. Daily cashback returns 1.4% of the day's net loss, the reload offer adds 28% to a later deposit, and a referral pays ৳450 once a friend's first deposit clears. Cashback usually lands in small amounts, a few taka at a time, so look in the wallet history rather than the main balance.
Where the levels change
VIP levels are decided by monthly turnover, not by how long you have played. Silver opens at ৳70,000, Gold at ৳250,000 and Ruby at ৳870,000. Cashback climbs from 1.4% to 2.15%, birthday credit starts at Silver, and Gold and Ruby add a named manager who handles your payouts directly instead of the general queue.
What Do Players Ask Live Chat Most Often?
12 AnswersMoney In
Money Out
Bonuses
App & Account
Which payment methods work for a deposit?
bKash, Nagad, Rocket and bank transfer. All four credit in about 6 minutes and the smallest amount we take is ৳500. Pick the method inside the cashier before you send anything, because a transfer that arrives with no matching order has to be traced by hand and takes longer to reach your wallet.
My deposit never arrived. What do I do?
Open live chat with the transaction ID, the amount and the time you paid. Most missing deposits are found in minutes because the money is sitting in a pending state on the operator side. Do not send the same amount a second time. A duplicate goes into the same wallet and creates two cases where one was needed.
How quickly does a cashout reach my wallet?
About 10 minutes to bKash, Nagad or Rocket once the request clears. Bank transfer depends on the receiving bank's cut-off times. The first payout of an account is the exception: it waits while a document check is completed, and we aim to close that check within 2 hours of receiving a clear photo.
What is the smallest and largest amount I can take out?
The minimum is ৳1,200 and the daily ceiling on the Starter level is ৳80,000. Higher levels lift that ceiling, from ৳140,000 on Silver to ৳470,000 on Ruby. If you are planning something larger than your ceiling, ask chat about your level before you request it rather than after.
Why was I asked to send a photo of my ID?
One document check happens before the first payout on every account. We accept a National ID card, a passport or a driving licence, and a clear photo of the front page is enough. Send it through the chat upload rather than social media. The check usually closes within 6 hours and stays on file afterwards.
How does the first deposit offer actually pay?
The first deposit is topped up by 185%, capped at ৳17,500. Deposit ৳2,000 and you start with ৳5,700 in the wallet. The extra part is not withdrawable on arrival: it must be turned over 17 times before it can leave. Turnover is counted on qualifying bets only, so a market you void does not help.
Do the reload offer and cashback stack?
They are calculated separately. The reload offer adds 28% to a later deposit, and daily cashback returns 1.4% of that day's net loss, so a winning session pays nothing back. Only one reload offer applies to a single deposit. Cashback arrives in small amounts, often a few taka, so check the wallet history rather than the headline balance.
What does a referral link pay, and when?
৳450 for each friend who registers with your link and makes a first deposit. The credit arrives after that deposit is confirmed, not at sign up. Friends sharing your phone or your payment account are not counted, and a self referral is removed along with any credit it produced.
How do the VIP levels work once I qualify?
Monthly turnover sets the level: Silver at ৳70,000, Gold at ৳250,000, Ruby at ৳870,000. Cashback rises from 1.4% up to 2.15%, birthday credit begins at Silver, and Gold and Ruby include a named manager. Levels are reviewed on the month you have just finished, so a single large week will not move you on its own.
Is the Android app different from the browser?
No. The APK is version 3.5.14, 28 MB, runs on Android 6.0 and above, and costs nothing. It uses the same wallet and the same balance as the mobile site, so nothing is duplicated. Download it from this site only, since copies shared in messaging groups are often modified.
I forgot my password. How do I get back in?
Use the reset link on the login page and confirm with the code sent to your registered number. If that number has changed, chat has to update it by hand, and that request needs the same ID you used for your first payout. Do not open a second account to get around a locked login; duplicates are closed.
Who do I contact when chat has not solved it?
Live chat is the support channel and it runs around the clock, Fridays and public holidays included. Ask for the ticket number at the end of a conversation so the next agent picks up the same case instead of starting again. A dispute over a settled bet is checked against the round history held by the game provider.
If an answer above does not cover your case, live chat is open at any hour and the agent can see your wallet while you talk. New here? Set up an 8www account from ৳500 and keep this page open while you do it, or read the game lobby guide first to see what is running tonight.