8www Responsible Gaming: Rules, Limits and Where to Get Help
Betting should cost you an evening, not a month's income. This page sets out the age rule, the limits you can put on your own account, what a bonus actually asks of you, and the fastest way to reach a person when you want to stop. The rules below cover every 8www account, whatever you play.
Who can open an account at 8www
You must be 18 or older to register, deposit or place a bet. Age is checked against the national ID card, passport or driving licence you send before your first withdrawal. An account found to belong to someone under 18 is closed and the remaining balance goes back to the wallet or bank account that funded it.
One person, one account. If you share a phone with a family member, keep separate logins and separate bKash or Nagad wallets. A shared wallet makes it impossible to see who paid in what, and it quietly turns a deposit limit into a suggestion.
Betting is not a way to repair a short month. If you are depositing to win back money you already lost, or borrowing to keep a session alive, stop here and read the rest of the page first. Chasing losses is the one pattern we see behind almost every complaint about money that went too far.
Before your first deposit, write down the most you can lose this month without touching rent, food, school fees or a loan instalment. That number, not your balance, is your budget.
Which limits can you set on your own account?
Every limit below is chosen by you, inside your account, without asking anyone for permission. Our side enforces it, so a late-night urge cannot switch it off. Reductions apply the moment you save them. Increases wait out the cooling period you agreed to when you set the limit in the first place.
Limit tools and when they change
| Tool | What it holds back | When it changes |
|---|---|---|
| Deposit limit | Caps how much you can pay in per day, week or month, across bKash, Nagad, Rocket and bank transfer. | Lowered at once. A raise waits until the cooling period ends. |
| Loss limit | Ends your session once net losses for the day reach the figure you picked. | Lowered at once. A raise needs a written request in live chat. |
| Session clock | Shows a running timer in the lobby so the length of a session stays visible. | Changed any time, no waiting. |
| Cooling-off | Freezes deposits and play for a fixed period you choose; your balance stays untouched. | Lifts by itself when the period you set runs out. |
| Self-exclusion | Locks the account and removes you from bonus, call and message lists. | Cannot be undone early, at all. |
Self-exclusion is the serious one. Ask for it in live chat and we close the account, stop the marketing and keep a record of the request. When the period you chose is over, you can ask for reopening. We will not open it before then, even if you message the next morning.
If you want a block that no later request can lift, say so and ask for a permanent closure. An agent will action it and confirm in writing in the same chat.
Taking a break, step by step
A time-out is simpler than most people expect. It takes one conversation, and you never have to explain the reason.
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Open live chat
Use the chat button in your account or on the help center page. It is staffed 24/7, including Friday nights and public holidays.
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Say what you need
Write "self-exclusion" or "time-out" with the length you want. One line is enough. No documents and no explanation are required.
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Check the details
The agent repeats your account number, the start date and the end date, and tells you what happens to the balance left in the account.
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Keep the confirmation
The block is applied and confirmed in the same chat. From that point deposits, bets and bonus credits stop. Save the copy.
What a bonus really asks for
Offers are where the true cost of a session usually hides. The welcome offer adds 185% to a first deposit, up to ৳17,500, and carries 17× wagering. Put ৳1,000 in and the bonus is ৳1,850, so clearing it means ৳31,450 of turnover before anything can be withdrawn. That is turnover, not profit, and it never shows on your balance.
The reload adds 28% on later deposits, cashback returns 1.4% of turnover, and a referral pays ৳450 once the friend you invited deposits and plays. Measured against a losing run, none of these recover much. They are worth taking only on a deposit you would have made anyway.
The practical version: treat the whole deposit as spent the moment it leaves bKash or Nagad. Then the wagering figure stops looking like a target and goes back to being a term you agreed to. If you would need to deposit again to reach that turnover, the bonus is costing you money, not giving you any.
Withdrawal ceilings by tier
Withdrawals start at ৳1,200 and normally land back in bKash, Nagad, Rocket or your bank account in about 10 minutes. How much you can take out in a day depends on the tier your account sits on, and tiers move with monthly turnover rather than with one large deposit.
Daily withdrawal ceiling, cashback and tier perks
| Tier | Monthly turnover | Daily withdrawal ceiling | Cashback | Birthday bonus | Personal manager |
|---|---|---|---|---|---|
| Starter | ৳0 | ৳80,000 | 1.4% | None | No |
| Silver | ৳70,000 | ৳140,000 | 1.65% | ৳500 | No |
| Gold | ৳250,000 | ৳260,000 | 1.9% | ৳1,400 | Yes |
| Ruby | ৳870,000 | ৳470,000 | 2.15% | ৳4,100 | Yes |
A bigger ceiling is not a reason to push turnover upward. If you notice yourself depositing to reach the next tier, that is the moment the deposit limit earns its keep, not the moment to pay in again. The ceiling only matters on money you have already won.
How 8www handles a request for help
Live chat is staffed 24/7 and is the only channel we use for account changes. There is no email queue for a request to sit in. A trained agent reads it, answers it, and logs anything that touches money or limits under a reference you can keep.
Requests handled while you wait: a new deposit or loss limit, a time-out, self-exclusion, closing the account, and stopping calls or messages. Document checks run on a different track. The ID card, passport or driving licence you send once is reviewed within 6 hours, and only before your first withdrawal. Nobody asks you for papers in the middle of a session.
If a first withdrawal is held while that check is done, it clears in up to 2 hours after the documents pass. Later payouts go back to the same wallet or bank account in about 10 minutes. If you think a limit has been ignored, quote the chat reference and ask for the account history; the figures are there in front of the agent as well as on your side.
Signs a session has turned
Read this as a checklist rather than a warning label. One line is worth a pause. Three at once is worth closing the tab and setting a limit tonight.
- You check the balance before you check anything else in the morning.
- You have started saying "one more" out loud, to yourself or to the screen.
- You have hidden a deposit, or the size of one, from someone you live with.
- You are betting on matches you never watch, at odds you could not explain to a friend.
- You are thinking about the money while you play rather than about the game.
If two or three of those sound familiar, take the deposit limit first and the time-out second. Neither costs you anything to reverse later, and both are far cheaper than the month that tends to follow.
Limits and breaks: common questions
Can I raise a deposit limit the same day?
Does self-exclusion close the account for good?
Will 8www keep sending me bonus messages?
What if the account was opened under 18?
Is there a limit I cannot remove?
If you want to play with limits already in place, open an account and set the deposit limit on your first deposit. To see how the welcome offer is paid out before you decide, read the bonus and VIP guide, or go back to the home page.